FLOU · TERMS OF SERVICE
Effective 1 August 2026 · Version 1.0
The Flou platform ("the Platform") — including Flou Comply, Flou Practice and Flou Capital — is operated by Peluve (Pty) Ltd (registration number 2021/406050/07) ("we", "us", "the Operator"). These terms govern every subscription to and use of the Platform by a subscribing firm ("the Firm") and its authorised users.
The Platform is software for practice, client and compliance administration. It is a record-keeping and workflow tool: it does not provide financial, legal, tax or compliance advice, and its outputs do not replace the Firm's own regulatory judgement, its compliance officer, or its obligations under FAIS, FICA, POPIA or any other law. The Firm remains solely responsible for the accuracy of the information it captures and for its regulatory filings.
Plans and prices are as published on the Platform's pricing page at the time of subscription. Subscriptions are month-to-month unless an annual term is agreed, are billed in South African Rand by invoice (or such payment method as we make available), and are payable within 7 days of invoice. We may suspend access for accounts more than 30 days in arrears after written notice. Prices may change on 30 days' written notice, effective from the Firm's next billing cycle.
All client records, documents and other content the Firm or its clients place on the Platform belong to the Firm. We process that data only to provide the service, as set out in our Privacy Policy. The Firm may export its data at any time using the Platform's export functions, at no charge. On termination we retain the Firm's data for 60 days for retrieval, then delete it from production systems (backup copies expire on the backup rotation), save where law requires longer retention.
The Firm must keep credentials secure, may not share named-user access, may not use the Platform for unlawful purposes or upload malicious content, and may not resell access except under a written partner agreement with us. Each authorised user must be entitled to access the client data their role exposes.
We aim for continuous availability but do not warrant uninterrupted service. Support is provided in writing to support@peluve.com, with responses targeted within one business day. We improve the Platform continuously; features may change, provided the core subscribed functionality is not materially reduced during a paid period.
We apply industry-standard safeguards: encrypted transport and storage, row-level access isolation between firms, role-based permissions, audit logging and routine backups. No system is perfectly secure; the Firm must promptly report suspected compromise of its accounts.
To the maximum extent permitted by law: the Platform is provided "as is"; we are not liable for indirect or consequential loss, loss of profits, or regulatory penalties arising from the Firm's own compliance failures; and our total aggregate liability in any 12-month period is limited to the subscription fees the Firm paid us in that period. Nothing in these terms limits liability that cannot lawfully be limited.
Month-to-month subscriptions may be cancelled in writing effective at the end of the current billing month. We may terminate for material breach unremedied within 14 days of written notice, or immediately for unlawful use. Clause 4 (data) survives termination.
These terms are governed by South African law. We may update them on 30 days' notice by publishing the new version at this address; continued use after the effective date is acceptance. Written notice under these terms is validly given by email to the Firm's registered administrator address and to support@peluve.com respectively.
Questions about these terms: support@peluve.com · Pricing · Privacy Policy